1. Reservations & Cancellations
· Booking: Reservations can be made online, or in person. Please provide accurate contact information.
· Confirmation: A reservation confirmation will be sent via email. Please ensure you receive it checking your junk folders also.
· Cancellations: We request that you cancel reservations at least 48 hours in advance. Late cancellations or no-shows may incur a fee. (See cancelation policy below)
Cancellation Notice:
· We require a minimum of 48 hours' notice for any reservation cancellations or changes.
How to Cancel:
To cancel or modify your reservation, please do so via your original confirmation email.
Important Notes
· The cancellation policy applies to all reservations, including those made via third-party booking platforms.
· The Blackpool Mill reserves the right to amend the cancellation policy at any time. Guests with future bookings will be notified of any changes at the time of change.
2. Arrival and Seating
· Timeliness: Please arrive on time for your reservation. If you are more than 15 minutes late, we may release your table to other guests.
· Seating Requests: Whilst we strive to accommodate seating preferences, specific tables cannot be guaranteed.
3. Menu and Allergies
· Menu Changes: Our menu is subject to change based on seasonal availability and chef’s discretion.
· Allergies and Dietary Restrictions: Inform our staff of any allergies or dietary restrictions upon arrival. Whilst we take precautions, we cannot guarantee the complete absence of allergens.
4. Pricing and Payment
· Prices: All prices are listed in local currency and include applicable taxes. Prices are subject to change without notice.
· Payment Methods: We do not accept cash, major credit cards, and debit cards. Personal checks are not accepted.
· Gratuity: A service charge may be added to parties of six or more.
5. Customer Conduct
· Respectful Behaviour
· Courtesy and Respect: Treat fellow diners, staff, and management with kindness and respect. Harassment, discrimination, or offensive behaviour towards others will not be tolerated.
· Noise Levels: Keep conversations at a considerate volume to maintain a pleasant ambiance for all guests.
6. Dress Code
· Appropriate Attire: We encourage smart casual attire. Beachwear, overly revealing clothing, and attire with offensive language or graphics are not permitted.
· Footwear: For safety and hygiene reasons, shoes must be worn at all times within the premises.
7. Reservations and Seating
· Timely Arrival: Please arrive on time for your reservation. If you anticipate a delay, contact us as soon as possible.
· Seating Requests: While we strive to accommodate seating preferences, specific tables cannot be guaranteed.
8. Dining Conduct
· Table Etiquette: Use appropriate table manners. Disruptive behaviour, including loud or disruptive conversations, is discouraged.
· Food and Beverage: Outside food and beverages are allowed that are purchased from the Black Pool Mill Restaurant. We take pride in our menu and encourage you to enjoy the offerings prepared by our chefs.
9. Children and Minors
· Supervision: Children must be supervised at all times. For their safety and the comfort of other guests, please ensure they remain seated and do not run around the restaurant.
· Respectful Conduct: Encourage children to use indoor voices and respectful behaviour.
10. Health and Safety
· Cleanliness: Maintain personal hygiene and cleanliness while dining. Dispose of tissues and other waste in designated bins.
· Allergies: Inform our staff of any food allergies or dietary restrictions when ordering to ensure your meal meets your needs safely.
11. Technology and Gadgets
· Phone Usage: Keep phone conversations brief and at a low volume. Set devices to silent or vibrate to avoid disturbing others.
· Photography: Feel free to take photos of your dining experience, but avoid using flash as it can be disruptive to others.
12. Alcohol Consumption
· Responsible Drinking: Drink responsibly. We reserve the right to refuse service to anyone who appears intoxicated or is behaving inappropriately due to alcohol consumption.
· Legal Drinking Age: Guests must be of legal drinking age to purchase and consume alcohol. Identification may be required.
13. Feedback and Complaints
· Constructive Feedback: We value your feedback. If you have any concerns or suggestions, please speak to a manager or contact us through our official channels.
· Complaint Resolution: If an issue arises, our staff will do their best to resolve it promptly and fairly.
14. Consequences of Non-Compliance
· Policy Enforcement: Failure to comply with these expectations may result in a request to leave the premises. In severe cases, future access to the restaurant may be restricted.
15. Privacy Policy
· Personal Information: We respect your privacy. Personal information provided for reservations or mailing lists will be used solely for the intended purpose and will not be shared with third parties without consent. View our Privacy Policy. https://www.blackpoolmill.com/privacy-policy/
16. Liability
· Personal Belongings: Black Pool Mill is not responsible for the loss or damage of personal belongings.
· Accidents and Injuries: Guests assume responsibility for their own safety. Black Pool Mill is not liable for accidents or injuries occurring on the premises.
17. Force Majeure
· Unforeseen Events: Black Pool Mill is not liable for failure to fulfill obligations due to events beyond our control, including natural disasters, pandemics, or governmental actions.
18. Changes to Terms and Conditions
· Modifications: Black Pool Mill reserves the right to modify these terms and conditions at any time. Updates will be posted on our website and available upon request.